![]() ![]() The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Ability to utilize service recovery methods confidently and independently.Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices.Maintain order and ensure adherence to all safety and security policies.Ability to react appropriately in emergencies and high stress situations.Ability to read and scan tickets and ensure authenticity.Will collaborate effectively with others to produce results. Ability to clearly, effectively, and professionally interact with staff, supervisors, and the public.Ability to effectively communicate with and listen to diverse populations, including strong verbal communication and written skills.Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance always.Retain an extensive knowledge of the organization and Arena (or other facilities as needed), event operations, seating sections, key venue personnel identity, policies, and emergency activity procedures.Ability to be flexible with various post/work location based on business needs. ![]() Operate radio equipment, tablets and handheld ticketing and communication devices.Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena.Write clear and concise incident reports.Operate and monitor escalators and elevators to ensure the safety of guests.Enforce policies during an event to assure the safety and security of all guests.Notify supervisor and/or security of all facility issues and housekeeping needs.Verify credentials and scan tickets allowing access or redirecting guests to the proper locations.Inspect assigned work area prior to and during event, recognize potential hazards and observe appropriate precautions with guests including response and assistance in medical and emergency situations.Serves as an information specialist and be knowledgeable about the arena and each event to appropriately respond to guest questions.Consistently provide a personal, venue experience that exceeds guests’ expectations using good judgment and common sense without compromising safety and security.Smile and provide a warm welcome/thank you and facilitate all guest-related matters in a professional and courteous manner through creative problem-solving.Deliver upon the organization’s Mission, Core Values and Service Promise.These individuals will serve as information specialists responding professionally and patiently to guests’ comments, questions, and requests as well as greet, welcome, and thank guests as they arrive and exit each event. ![]() Providing outstanding Customer Service is a main component of this role. This position will be responsible for Event Associates will be responsible for delivering a world-class guest experience by ensuring the welfare and safety of all guests and events at Footprint Center. ![]() We are seeking an experienced and highly motivated individual to join our team as a Event Associates with the Sports and Entertainment Services (SES) Department. Would you like to win championships and create sustained success? Suns Legacy Partners is looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences. Suns Legacy Partners includes several companies and many different departments that support the Phoenix Suns, Phoenix Mercury and Footprint Center.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |